Refund Policy

At SmartCode Studio, we strive to provide high-quality services tailored to meet your business needs. If for any reason you are not satisfied with our services, this Refund Policy outlines the process and conditions for requesting a refund. By using our services, you agree to the terms set forth in this policy.

1. Services Provided

SmartCode Studio offers a variety of custom software development, consultation, and support services. These services are designed to help businesses automate processes, enhance productivity, and drive digital transformation. The specifics of the services you have purchased will be outlined in the service agreement or contract.

2. Eligibility for Refunds

Refunds will be considered only under specific conditions, such as:

• Unfulfilled Deliverables: If the agreed-upon deliverables have not been provided or are substantially different from the scope of work outlined in the service agreement.
• Failure to Meet Deadlines: If the project has not been delivered within the timelines specified in the service agreement without prior communication or agreement to extend the deadline.
• Non-Performance: If the service provided does not meet the specifications and objectives that were agreed upon in the contract or project plan.

3. Refund Request Process

If you believe you are eligible for a refund based on the above criteria, please follow these steps:

• Step 1: Contact us at [email protected] to request a refund. Please provide a detailed explanation of the reason for the request, including any supporting documentation, if applicable.
• Step 2: Our team will review your request and respond within 7 business days. We may reach out to you for additional information or clarification to better understand the situation.
• Step 3: After reviewing your request, we will either approve or deny the refund. If the refund is approved, we will initiate the refund process within 14 business days.

4. Non-Refundable Services

Certain services are non-refundable under the following conditions:

• Completed Projects: If the project has been completed and delivered to the client according to the specifications outlined in the contract.
• Custom Development: Services that involve custom software development, where work has already begun or specific features have been delivered.
• Consultation Services: Fees for consultation services that have been rendered or advice provided.
• Subscription or Maintenance Fees: Recurring services such as subscription-based offerings or maintenance packages.

5. Partial Refunds

In some cases, if a refund is deemed appropriate, it may be issued as a partial refund based on the work already completed. This decision will be made at the discretion of SmartCode Studio.

6. Refund Method

If your refund request is approved, the refund will be processed using the same payment method that was used for the original transaction. Depending on your payment provider, the refund may take several business days to appear in your account.

7. Dispute Resolution

If you are dissatisfied with our response to your refund request, we encourage you to contact us again to discuss the issue further. We are committed to resolving any disputes in a fair and timely manner.

8. Changes to This Refund Policy

SmartCode Studio reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Refund Policy periodically to stay informed about our refund procedures.

9. Contact Us

If you have any questions or concerns about our Refund Policy, or if you would like to request a refund, please contact us at:

Email: [email protected]